Total Quality Management
This course clarifies the concept of Total Quality Management (TQM), its strategic dimensions, and the foundations upon which it is based. It focuses on the meaning of TQM, its benefits, development, and implications, as well as the difference between TQM and ISO standards. The course also provides a detailed overview of the essential elements of its integrated methodology, enabling students to design and implement a TQM methodology for any organization. Furthermore, it includes a review of several key early and modern models in the field of TQM by researchers such as Deming.…
Credit:
3
Department:
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